1. Warranty Period

① Please refer to the ‘Limited Warranty’ in product’s Installation Guide. The initial warranty date is as follows:
a. High Output (above 50W) : 3 years from the date of shipment at ICEPIPE’s facility
b. Bulb (OBB, OBM, POP) : 2 years from the date of shipment at ICEPIPE’s facility
c. Bulb (OBA2) : No warranty

② Warranty extension is not applicable even if products are repaired or replaced within the guaranteed period.

2. Normal Conditions

① Usage of the right power supply conforming to product’s specification
② Compliance with ‘Warnings’ in the Installation Guide
③ Following recommended daily operating hours

3. Customer Service

① Repair service is provided free of charge if failure occurs in spite of normal usage during the warranty period.
② The same model or equivalent product will be delivered if ICEPIPE is unable to repair.

4. Shipping Cost Policy

① Shipping cost is sender’s responsibility.
② Customer shall pay for the return of malfunctioning products whereas replacements or repaired products are at ICEPIPE’s expense.
③ If the malfunctioning product is not returned, shipping cost for replacements or repaired products shall be borne by customer.